Compensation Policy Without Insurance Service:
CLEX liability for each lost or damaged shipment is limited to the value of the shipment according to its purchase invoice and not to the (market selling price), with a maximum of 500 riyals for each lost or damaged shipment.
CLEX is not liable for damages occurred to the shipment due to poor packaging.
CLEX shall not be liable for indirect, special incidental, or consequential damages, such as loss of profit.
Compensation Policy with Insurance Service:
CLEX has an insurance service for shipments, where the sender requests insurance on the sent shipment in exchange for payment of 4% of the value of the sent goods (according to the purchase invoice), and CLEX will bear the full value of the sent goods (according to the purchase invoice) In case of loss or damage.